Privacy Policy

Welcome to Bonver. We are committed to protecting your privacy and handling your personal data with transparency and integrity. This Privacy Policy outlines how Bonver collects, uses, processes, and protects your personal information when you use our online casino services, including our website and any associated applications. It also details your rights regarding your personal data and how you can exercise them. By accessing or using Bonver's services, you agree to the terms of this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your data.

Bonver is dedicated to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant, so that your personal information is treated securely and responsibly.

We collect various types of information to provide and improve our services, manage your account, and meet our legal and regulatory obligations. This information can be categorised as follows:

• Personal Identifiable Information (PII): This includes data that can directly identify you, such as your full name, date of birth, gender, home address, email address, telephone number, and national identification details (e.g., passport or driving license information) required for identity verification.
• Financial Information: We collect details related to your payment methods, including credit/debit card numbers, bank account details, and other financial transaction information necessary for deposits and withdrawals. Please note that we do not store full payment card details on our servers.
• Transaction Data: This encompasses information about your betting activities, deposits, withdrawals, and other interactions with our gaming services.
• Technical Data: When you access Bonver, we automatically collect technical data, including your IP address, browser type and version, operating system, device type, referrer URL, and login data.
• Usage Data: We gather information about how you use our website and services, such as pages visited, time spent on pages, game preferences, and interaction patterns.
• Communication Data: Records of your communications with us, including emails, chat transcripts, and telephone calls, are collected for customer support, quality assurance, and training purposes.
• Publicly Available Information: In certain circumstances, we may collect information about you from publicly available sources to verify your identity or for fraud prevention purposes.

Bonver uses the collected information for various purposes, primarily to provide you with our services, enhance your experience, and comply with legal requirements:

• Account Management: To create and manage your player account, verify your identity, and process your transactions (deposits and withdrawals).
• Service Provision: To operate our online casino, allow you to participate in games, and provide customer support.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal actions, protecting the integrity of our platform and compliance with regulatory obligations.
• Compliance with Legal and Regulatory Obligations: To meet requirements imposed by our licensing authority, anti-money laundering (AML) regulations, and other applicable laws.
• Personalisation and Marketing: To tailor our services and content to your preferences, and to send you promotional offers and marketing communications that we believe may be of interest to you. You always have the option to opt out of marketing communications.
• Service Improvement: To analyse user behaviour, troubleshoot technical issues, and improve the functionality, performance, and user experience of Bonver's website and services.
• Communication: To respond to your queries, provide updates about our services, and inform you about changes to our terms or policies.
• Responsible Gaming: To monitor and enforce responsible gaming practices, providing tools and support to help prevent problem gambling.

Bonver processes your personal data based on several legal grounds, as outlined by data protection laws like the GDPR:

• Performance of a Contract: Processing is necessary for the performance of the contract between you and Bonver, specifically to provide you with our gaming services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which Bonver is subject, such as anti-money laundering laws, licensing requirements, and tax regulations.
• Legitimate Interests: We may process your data where it is necessary for our legitimate interests, or those of a third party, provided that your fundamental rights and freedoms do not override these interests. This includes purposes like fraud prevention, network and information security, service improvement, and marketing (where consent is not required).
• Consent: In certain situations, we may ask for your explicit consent to process your personal data, particularly for specific marketing activities or when processing special categories of data. You have the right to withdraw your consent at any time.

Bonver may share your personal data with third parties under specific circumstances, always with appropriate safeguards in place:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, identity verification services, marketing agencies, and data analytics providers. These providers only have access to the personal data necessary to perform their functions and are contractually bound to protect your information.
• Regulatory and Legal Authorities: We may disclose your data to governmental, regulatory, or law enforcement authorities if required by law, court order, or to comply with our licensing obligations, including for anti-money laundering and fraud prevention.
• Affiliates and Group Companies: Your data may be shared with other entities within the Bonver group of companies for operational, administrative, and analytical purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity. We will confirm that the new entity adheres to this Privacy Policy or informs you of any changes.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your data with third-party agencies that specialise in these areas.

We do not sell your personal data to third parties.

Bonver is committed to protecting your personal data from unauthorised access, alteration, disclosure, or destruction. We implement robust technical and organisational security measures, including:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard Secure Socket Layer (SSL) technology.
• Access Controls: Access to your personal data is strictly limited to authorised personnel who require it for their job functions, and they are subject to strict confidentiality obligations.
• Firewalls: Our systems are protected by advanced firewalls to prevent unauthorised access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Data Minimisation: We only collect and retain personal data that is necessary for the stated purposes.
• Employee Training: Our staff receive regular training on data protection and security best practices.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security measures.

Under applicable data protection laws, you have several rights regarding your personal data. Bonver respects these rights and provides mechanisms for you to exercise them:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request the restriction of processing of your personal data in certain situations, such as when you contest the accuracy of the data.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data, particularly in cases where we process it based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may require you to verify your identity before fulfilling your request.

Bonver uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files placed on your device when you visit our website.

• Strictly Necessary Cookies: These cookies are essential for the website to function correctly and cannot be switched off. They enable core functionalities like account login, secure transactions, and remembering your preferences.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting information about pages visited, time spent, and any errors encountered. This helps us improve website performance and user experience.
• Functionality Cookies: These cookies allow us to remember choices you make (such as your username, language, or region) and provide enhanced, more personalised features.
• Targeting/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They may be used by third-party advertising partners to build a profile of your interests and show you relevant ads on other sites.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, disabling certain cookies may affect the functionality and your experience on Bonver's website.

Bonver retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data, the purpose of processing, and any applicable legal or regulatory obligations.

• Account Data: We generally retain your account data for the duration of your active account and for a period thereafter, as required by our licensing authority and anti-money laundering regulations (typically 5 to 7 years after account closure).
• Transaction Data: Financial transaction records are retained for periods mandated by tax and financial regulations.
• Communication Data: Records of communications, such as chat logs and emails, are kept for a reasonable period to manage customer service inquiries and for quality assurance.
• Marketing Consent: If you have consented to marketing, we will retain your contact details until you withdraw your consent.

Once the retention period expires, your personal data will be securely deleted or anonymised.

Bonver operates globally, and as such, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA) that may not have the same level of data protection laws as your jurisdiction. When we transfer your data internationally, we take appropriate safeguards so that your personal data remains protected and that the transfer complies with applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of protection for personal data by the European Commission.
• Using standard contractual clauses approved by the European Commission, which provide specific data protection obligations for the recipient.
• Implementing other legally approved mechanisms for international data transfers.

By using Bonver's services, you acknowledge and agree to such international transfers of your personal data.

Bonver's services are strictly not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete such information from our records. If you believe that a child has provided us with their personal data, please contact us immediately.

Bonver reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological advancements. Any changes will be posted on this page, and we will update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. For significant changes, we may notify you directly via email or through a prominent notice on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by Bonver, please contact our Data Protection Officer:

• By Email: [email protected]
• Through Live Chat: Available 24/7 on our website.
• By Post: Please send correspondence to our registered office address, which can be found in our Terms and Conditions.

We are committed to addressing your inquiries promptly and transparently.